Rep AI
AI chat for e-commerce stores that guides shoppers, answers questions, and reduces support tickets
Independent overview by new Mantra · updated July 14, 2026
- Category
- Customer Service · Sales
- Pricing
- Priced by monthly sessions: AI Sales Agent from $12/mo, AI Support Agent from $49/mo, AI Concierge from $130/mo (20% off yearly); 14-day free trial on all plans
- Implementation
- Under 1 week
- Adoption risk
- Low
- Integrates with
- Shopify, Klaviyo, WooCommerce, Salesforce, Gorgias, Zendesk
What Rep AI does
Rep AI sits on your online store and watches how shoppers behave — hesitation, repeated browsing, comparison patterns — then starts a conversation at the moment it matters. Instead of waiting for a shopper to submit a ticket or abandon a cart, the AI steps in with relevant product guidance or a direct answer.
On the sales side, shoppers can describe what they want in plain language and the AI narrows product options, compares items, and surfaces upsell or bundle suggestions inside the chat. On the support side, it handles routine requests — order tracking, returns, policy questions — and routes anything it cannot resolve to a human agent with the full conversation history attached.
Rep AI can run across your website, email replies, Instagram and Facebook DMs, and WhatsApp from a single platform. Every conversation feeds back into an insights layer that flags where shoppers are dropping off, what questions your product pages aren't answering, and what patterns keep coming up.
Key capabilities
Behavioral intent detection
Rep AI monitors signals like hesitation, product comparisons, and exit risk, then triggers a contextual conversation at the right moment rather than interrupting shoppers on arrival.
Conversational product discovery
Shoppers describe what they need in natural language; the AI asks follow-up questions, narrows results dynamically, and presents product cards with checkout options inside the chat.
Automated support resolution
Routine requests — order tracking, returns, address changes, policy questions — are handled automatically, with complex issues routed to a human agent alongside full conversation context.
Multi-channel coverage
The same AI brain operates across your website, email, Instagram, Facebook, and WhatsApp, keeping brand voice and product knowledge consistent across every channel.
Shopper conversation insights
Rep AI surfaces patterns from shopper interactions — unanswered questions, drop-off reasons, competitor mentions — giving your team actionable data to improve pages and campaigns.
Native platform integrations
Rep AI connects with Shopify, WooCommerce, Klaviyo, Gorgias, Zendesk, and Salesforce, along with 175-plus integrations in total, so it works alongside solutions you likely already use.
Best for
- E-commerce brands on Shopify or WooCommerce that want to reduce cart abandonment without adding headcount
- Support teams looking to cut repetitive ticket volume around order tracking, returns, and FAQs
- Small to mid-sized retail brands that need sales chat, support automation, and basic analytics from one solution rather than several
- Stores already using Klaviyo or Gorgias that want AI to plug into existing marketing and helpdesk workflows
- Founders or CX leads who want to be live quickly — Rep AI's setup is designed to take under a week
Worth knowing
- Rep AI is built specifically for e-commerce retail; if your business is not a product-based online store, this solution is unlikely to be the right fit.
- Pricing scales with monthly sessions: the AI Sales Agent starts at $12/month, Support at $49 and Concierge at $130 — costs climb with traffic, so model your sessions before committing.
- Deep value depends on having a live product catalog connected via Shopify or WooCommerce; brands without a structured catalog integration may see limited AI accuracy.
- Multi-channel features like email, WhatsApp, and social DMs are available, but some (helpdesk, omni-channel) are listed as beta, so readiness may vary depending on your use case.
- If your primary need is a general-purpose customer service platform across non-retail industries, a broader helpdesk solution may be a better starting point than Rep AI.
Related solutions
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