Guru
Guru gives your team a single, governed place to find and trust company knowledge.
Independent overview by new Mantra · updated July 14, 2026
- Category
- Operations
- Pricing
- Custom
- Implementation
- 4-8 weeks
- Adoption risk
- Medium
- Integrates with
- Slack, Microsoft Teams, Salesforce, Zendesk, Confluence, SharePoint
What Guru does
Guru sits between your existing solutions and your employees, pulling company knowledge into one searchable layer. When someone asks a question in Slack or Microsoft Teams, Guru surfaces an answer drawn from your verified internal content rather than leaving people to dig through folders or ping colleagues.
Beyond basic search, Guru actively manages the quality of that knowledge. It flags outdated or conflicting content, identifies gaps where questions go unanswered, and routes drafts to the right people for review. The goal is that the information feeding your team — and any AI solutions you run — stays accurate over time rather than quietly going stale.
The platform integrates with solutions many operations and support teams already use, including Salesforce, Zendesk, Confluence, SharePoint, Slack, and Microsoft Teams. Answers are permission-aware, so employees only see content appropriate to their role, and every answer includes citations so the source is always traceable.
Key capabilities
AI-Powered Knowledge Search
Employees can ask questions in plain language and receive answers pulled from verified company content, delivered inside the solutions they already work in.
Automated Knowledge Governance
Guru detects conflicting versions, merges duplicates, flags stale content, and routes updates to subject-matter experts for review — reducing the manual effort of keeping documentation accurate.
Knowledge Gap Detection
The platform tracks questions that go unanswered or that recur frequently, so teams can identify and fill gaps in their documentation before they cause repeated disruption.
Role-Based Answer Scoping
Answers are filtered by the requesting user's role and permissions, so sensitive policies or access-control rules only surface for the people authorised to see them.
Workflow and Solution Integration
Guru connects with Slack, Microsoft Teams, Salesforce, Zendesk, Confluence, and SharePoint, meaning teams can access governed knowledge without switching applications.
Compliance and Audit Controls
The platform is SOC 2 Type 2 certified, HIPAA-ready, and maintains full audit trails and citations on every answer, which matters for regulated industries or teams with strict information-governance requirements.
Best for
- Operations and support teams that field the same internal questions repeatedly and want a reliable, searchable alternative to Slack threads or shared drives.
- Companies using multiple documentation solutions (e.g., Confluence alongside SharePoint) where knowledge has become fragmented or inconsistent across systems.
- Organisations already deploying AI solutions that need a verified, governed knowledge layer to reduce the risk of those solutions returning inaccurate answers.
- HR, IT, and compliance teams that need to ensure employees access only the current, approved version of policies and procedures.
- Businesses in regulated sectors — such as healthcare or finance — that require audit trails, role-based access, and certifiable security controls around internal knowledge.
Worth knowing
- Pricing is custom and not published; you will need a sales conversation to understand what Guru costs at your headcount and use case before comparing it with alternatives.
- Implementation is estimated at four to eight weeks, so this is not a same-week deployment — plan for setup time, content migration, and change management.
- The platform's value depends heavily on the quality and volume of knowledge you bring into it; if your internal documentation is sparse or heavily out of date, you should expect a content clean-up effort before you see reliable answers.
- Guru is built around governing and searching existing company knowledge — if your primary need is generating new content from scratch or running complex data analysis, this may not be the right fit on its own.
- Because it touches sensitive internal information, you will need IT and security stakeholders involved early to configure permissions, SSO, and data-loss-prevention settings correctly.
Related solutions
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