SiteGPT
A chatbot trained on your own content that handles customer questions around the clock.
Independent overview by new Mantra · updated July 16, 2026
- Category
- Customer Service
- Pricing
- 7-day free trial; Starter $39/mo ($468/yr); Growth $79/mo ($948/yr); Scale $259/mo ($3,108/yr); Enterprise custom
- Implementation
- Under 1 week
- Adoption risk
- Low
- Integrates with
- Slack, WhatsApp, Zapier, Crisp, Zendesk
What SiteGPT does
SiteGPT lets you build a customer support chatbot by pointing it at your website, uploading documents, or pasting in text. It reads that material, learns from it, and then answers visitor questions based specifically on what you've provided — not generic internet knowledge.
Once set up, the chatbot sits on your site and responds to questions immediately, any time of day. When a question is too complex or sensitive for the bot, visitors can hand the conversation off to a human agent. You also receive daily email summaries of chat activity, so you can spot gaps in the bot's knowledge and add training material as needed.
The solution keeps its knowledge current by automatically re-syncing with your website on a schedule you choose — daily, weekly, or monthly depending on your plan. You can also re-train manually at any time from the dashboard, and you can refine the bot's answers using real chat history.
Key capabilities
Content-based chatbot training
Feed the chatbot your website URL, a sitemap, uploaded files (PDF, DOCX, CSV, PPTX, and others), or raw text. Training typically completes within a few minutes.
Automatic knowledge sync
The chatbot can re-scan your website on a set schedule so its answers stay accurate as your content changes, without manual intervention each time.
Human escalation path
Visitors can transfer to a live agent at any point, making it practical to use alongside an existing support team rather than replacing human contact entirely.
Multi-language support
The chatbot operates in 95+ languages, which can be relevant if your customers are spread across different regions.
Lead capture during conversations
Beyond answering questions, the chatbot can collect visitor contact details so your team has a list of interested prospects to follow up with.
Integrations with existing solutions
Native connections to Slack, WhatsApp, Zapier, Crisp, and Zendesk allow the chatbot to work alongside platforms you may already use for support.
Best for
- Small to mid-sized businesses that get a high volume of repetitive support questions and want to reduce the load on their team.
- Teams whose support knowledge lives on a website or in documents and who want to put that content to work without custom development.
- Businesses that need 24/7 coverage but can't staff a support team around the clock.
- Companies that want a low-risk starting point — a 7-day free trial and implementation measured in under a week keeps the commitment modest.
- Organizations serving customers in multiple languages who need a single solution that can respond across language barriers.
Worth knowing
- The chatbot's quality depends entirely on the quality and completeness of your existing content — if your website or documents are thin or disorganized, the bot's answers will reflect that.
- Starter plans begin at $39/month; if your needs grow (more pages, more syncs, more sites), costs step up through Growth ($79/mo) and Scale ($259/mo) tiers, so model your likely plan before committing.
- This is a customer service and lead-capture solution — if your primary need is something else, such as internal knowledge management or complex workflow automation, it may not be the right fit.
- Human escalation is available, but SiteGPT is not a full help-desk platform; teams that need deep ticketing, SLA tracking, or advanced reporting may need to pair it with another solution or integrate via Zendesk.
- Automatic syncing frequency is plan-dependent, so businesses with frequently changing content should confirm the sync cadence available on their chosen plan before deciding.
Related solutions
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