AI solution · ChatBot · Customer Service

ChatBot

An AI chatbot that handles customer questions and lead capture around the clock, trained on your own content.

Independent overview by new Mantra · updated September 28, 2026

Category: Customer Service
Pricing: Essential $19/user/mo, Growth $79/user/mo billed yearly ($25/$99 monthly); Enterprise custom; 14-day free trial
Implementation: Under 1 week
Adoption risk: Low
Integrates with: LiveChat, HelpDesk, Facebook Messenger, Slack, Zapier

If routine questions and hesitant shoppers are tying up your team, ChatBot answers from your help content on web, Messenger and Slack and spots buying signals mid-chat. The 14-day free trial needs no card — long enough to add the widget and watch real visitors.

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What ChatBot does

ChatBot is a standalone AI chatbot built by Text (the company behind LiveChat and HelpDesk). You point it at your existing content — a website URL, help center articles, or product docs — and it builds a knowledge base automatically. From there it handles incoming questions on your website chat widget, Facebook Messenger, and Slack without manual scripting.

Day to day, the bot fields routine support questions, walks hesitating shoppers through product choices, and hands conversations to a human agent when something needs personal attention. All channels feed into a shared inbox, so your team sees the full conversation history regardless of where a customer started. Setup is described as taking minutes rather than days, and no coding is required for common platforms like Shopify and WordPress.

Pricing is per user: Essential $19 and Growth $79 per user per month billed annually ($25 and $99 monthly), with AI resolution allowances, with a 14-day free trial and no credit card required. The solution sits within the broader Text ecosystem, so it connects natively with LiveChat, HelpDesk, and Zapier for teams that want to extend workflows.

Key capabilities

Trained on your content

Paste a URL or upload docs and ChatBot scans them to build its knowledge base. Responses are grounded in your actual policies, products, and help material.

Multichannel deployment

A single bot can handle conversations on your website, Facebook Messenger, and Slack from one place, with all messages landing in a shared inbox.

Human handover built in

When a conversation goes beyond what the bot can handle, it passes the chat to a live agent with full context intact, so customers don't have to repeat themselves.

Sales and lead capture

The bot can spot buying signals mid-conversation — hesitation at checkout, product comparisons — and respond with relevant recommendations or offers to recover potential lost sales.

No-code setup

Adding the chat widget requires copying a code snippet; Shopify and WordPress have direct integrations. No developer involvement is needed to go live.

Ecosystem integrations

Native connections to LiveChat, HelpDesk, Facebook Messenger, Slack, and Zapier mean ChatBot can slot into workflows you may already have running.

Best for

Small to mid-sized businesses receiving a high volume of repetitive support questions that tie up staff time
E-commerce teams who want the bot to engage undecided shoppers and suggest products without human intervention
Businesses already using LiveChat or HelpDesk who want to add automation within the same ecosystem
Teams with no developer resources who need a working chatbot quickly — implementation is listed as under one week
Companies that need a single bot to cover website chat and Facebook Messenger without managing separate solutions

Worth knowing

Pricing scales with resolution or chat volume, so costs can rise as usage grows — model the numbers against your actual conversation volume before committing to a plan
ChatBot lives inside the Text ecosystem; if your business is already invested in a different support platform, the native integrations may not cover everything you need
The bot's quality depends on the content you feed it — thin or poorly structured source material will produce weaker answers, so plan for a content review before launch
If you need voice support or deep CRM integrations beyond Zapier, you will likely need to look at other solutions or build custom connections
Businesses with highly complex or regulated support workflows (for example, financial services or clinical healthcare) should evaluate whether the bot's configuration options meet their compliance requirements before deploying

How ChatBot compares

ChatBot is a content-trained bot for support and sales conversations, built by Text, the company behind LiveChat and HelpDesk. The fair comparisons are other website bots and live-chat platforms — the deciding factors are channels, pricing model and which ecosystem you already use.

vs Tidio

Tidio combines live chat with its Lyro AI agent, sold as an add-on from $39 a month, on a free tier or Starter from $29, and connects directly to Shopify and WordPress across web, email and social. ChatBot is a standalone bot that also installs on Shopify and WordPress and fits most naturally if you already use LiveChat or HelpDesk. Compare the two on how each prices AI volume.

vs Chatbase

Chatbase is a no-code support agent reaching customers on more channels — voice, email and WhatsApp — with SOC 2 Type II and HIPAA compliance and a free plan. ChatBot leans further into sales, spotting buying signals and responding to hesitant shoppers. Pick Chatbase for support coverage across channels; ChatBot for e-commerce conversations on web and Messenger.

vs Wonderchat

Wonderchat also combines support and lead capture, answering from your site and documents with a source cited in every reply, and has a free tier with Basic from $124 a month (annual). ChatBot is priced by resolution or chat volume and sits in the Text ecosystem. Wonderchat suits teams that want to start free; ChatBot suits teams already using Text products.

vs Crisp

Crisp is a shared inbox for chat, email, WhatsApp and social with a no-code AI agent, a built-in CRM and a help centre, priced per workspace from EUR 45 a month with a free plan. ChatBot is the bot alone, handing over to LiveChat or HelpDesk. Choose Crisp for an all-in-one inbox; ChatBot if you already run Text's support solutions.

Ready to see ChatBot in action?

Use the trial to check two things: how well it answers from your content, and how many resolutions or chats you would run a month. Plans run $19 or $79 per user a month billed annually, with AI resolution allowances that decide the tier.