AI solution · Okendo · Marketing

Okendo

Okendo helps Shopify retailers collect and display customer reviews, loyalty programs, quizzes, referrals, and surveys in one platform.

Independent overview by new Mantra · updated July 16, 2026

Category: Marketing
Pricing: Essentials $19/mo (up to 200 orders/mo); Growth $119/mo (up to 1,500 orders, adds AI Review Summaries and Keywords); Power $299/mo (up to 3,500 orders); Advanced $499/mo (up to 10,000 orders); Enterprise custom
Implementation: 1-2 weeks
Adoption risk: Low
Integrates with: Shopify, Klaviyo, Meta, Google Shopping, Attentive

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What Okendo does

Okendo is a customer marketing platform built for Shopify merchants. Its core product is a reviews and user-generated content (UGC) system that collects customer feedback and displays it on product pages. Higher-tier plans add AI-powered features that automatically summarise large volumes of reviews into themed highlights and extract searchable keywords, so shoppers can scan what customers think without reading dozens of individual entries.

Beyond reviews, Okendo offers loyalty points and rewards, product recommendation quizzes, referral programmes, and customer surveys — all sitting inside the same platform. This means a retail team can manage post-purchase engagement across several channels without stitching together separate solutions. The platform connects with Shopify, Klaviyo, Meta, Google Shopping, and Attentive, allowing review data and customer insights to flow into email, paid media, and SMS workflows.

Day-to-day, a merchant using Okendo might collect reviews automatically after purchase, let AI condense those reviews into a quick summary on the product page, feed star ratings into Google Shopping listings, and trigger a Klaviyo email sequence based on loyalty points — all from one admin. Implementation is typically one to two weeks, and Okendo positions its platform as low implementation risk for Shopify-native businesses.

Key capabilities

Reviews and UGC collection

Okendo gathers post-purchase reviews and user-generated content and displays them on product pages to give shoppers social proof before they buy.

AI Review Summaries and Keywords

Available on Growth and Power plans, these AI features automatically condense customer reviews into themed highlights and searchable attributes, reducing the effort of reading through large review volumes.

Loyalty points and rewards

Merchants can set up points-based rewards and perks to encourage repeat purchases and build longer-term customer relationships.

Product recommendation quizzes

Guided quizzes help match individual shoppers with products that suit their needs, supporting purchase decisions without requiring staff involvement.

Referrals and surveys

Built-in referral solutions let customers share the brand with others, while surveys collect structured feedback to inform customer experience decisions.

Channel and platform integrations

Okendo connects with Shopify, Klaviyo, Meta, Google Shopping, and Attentive, letting review data and customer signals flow into email, advertising, and SMS programmes.

Best for

Shopify merchants who want reviews, loyalty, quizzes, referrals, and surveys managed inside a single platform rather than several separate solutions
Retail teams looking to surface AI-generated review summaries on product pages without manual curation — available from the Growth plan ($119/mo) upward
Businesses already using Klaviyo, Meta, or Google Shopping who want customer review data to feed directly into those channels
Growing e-commerce brands processing more than 50 orders per month who need automated post-purchase marketing beyond basic email
Teams with limited IT resource, given the one-to-two week implementation window and the straightforward path for Shopify-native setups

Worth knowing

There is no free plan; the Essentials plan starts at $19/mo for up to 200 orders per month, and pricing steps up with order volume
AI Review Summaries and AI Review Keywords — often the most compelling features for analysis — are locked to the Growth plan at $119/mo and above, so the entry price for those capabilities is meaningful
Okendo is built around Shopify; businesses on other e-commerce platforms should check compatibility carefully before committing
The platform covers reviews, loyalty, quizzes, referrals, and surveys, which is broad — teams who only need one of those functions may find a more focused, lower-cost solution is a better fit
If your order volume is high enough to push you toward the Power plan ($299/mo), it is worth comparing total cost against specialist solutions that handle only the features you will actually use

Ready to see Okendo in action?