Quo
A shared business phone system for small teams, with AI that answers, transcribes and summarises calls.
Independent overview by new Mantra · updated September 26, 2026
- Category
- Customer Service
- Pricing
- $19/user/mo (Starter), $33/user/mo (Business), $47/user/mo (Scale) billed monthly; $15/$23/$35 per user/mo billed annually; extra numbers $5/mo; 7-day free trial
- Implementation
- Under 1 week
- Adoption risk
- Low
- Integrates with
- Salesforce, HubSpot, Pipedrive, Zoho CRM, Slack, Zapier, Google Contacts, Gong
If calls and texts to your main number land on whoever happens to pick up, Quo's 7-day free trial is long enough to set up a shared number, route a few real calls and read the AI summaries before you pay.
Heads-up: this is an affiliate link — if you buy through it, new Mantra may earn a commission at no cost to you. It doesn’t change our take.
Watch: how Quo works
What Quo does
Quo — the product was previously called OpenPhone — is a business phone system that runs on the devices a team already has. It provides business numbers for calls and texts, and the numbers can be shared, so more than one person can pick up, reply and see the full history of what a customer has been told. Calls route to whoever should take them, voicemail comes back as text, and the same conversation thread is visible to the whole team rather than trapped on one person's mobile. It runs on iOS, Android, macOS, Windows and the web.
The AI sits on top of that call flow. Completed calls come back as time-stamped transcripts and written summaries that end with the next steps discussed, so nobody has to replay a call to find out what was agreed. An answering agent called Sona can take calls around the clock, answer questions from information you give it about the business, capture the caller's details, or transfer the call through to a person — and it hands over a summary either way. Higher up the range, calls are automatically tagged so patterns across incoming enquiries can be filtered and counted.
It connects out to the systems where the rest of the customer record lives. Salesforce, HubSpot, Pipedrive, Zoho CRM, Attio, Clio, Jobber, HighLevel and Gong are supported, alongside Slack, Google Contacts, and Zapier, Make and a public API for anything not covered natively. The vendor says a business number can be set up in minutes, and reports around 90,000 businesses on the platform, concentrated in fields like law, real estate, healthcare and home services.
Key capabilities
Shared numbers and routing
Business numbers that more than one person can answer and reply from, with routing, transfers and phone menus so calls reach the right person. The conversation history stays visible to the whole team.
AI transcripts and summaries
Calls come back as time-stamped transcripts you can jump around in, plus a written summary that lists the next steps discussed. Voicemail is transcribed as well.
Sona, a 24/7 answering agent
An AI agent that picks up outside hours or when the team is busy, answers from information you supply about the business, and either captures the caller's details or transfers them through.
Texting from a business number
SMS from the same shared numbers as calls, with auto-replies, scheduled messages and reusable snippets so routine replies do not get retyped.
CRM and workflow connections
Calls, transcripts and summaries push into Salesforce, HubSpot, Pipedrive, Zoho CRM, Attio, Clio, Jobber, Gong and HighLevel, with Zapier, Make and an API for the rest.
Call tagging and reporting
Calls are tagged automatically against categories you define, and analytics report on call and message volume so enquiry patterns can be filtered and counted.
Best for
- Small teams sharing one main business line, where calls and texts currently land on whichever person happens to answer and the history is lost to everyone else
- Owner-operated businesses missing calls outside working hours that want something answering and capturing the details rather than sending callers to voicemail
- Sales and service teams who want what was said on a call written into the CRM record automatically instead of typed up afterwards from memory
- Businesses replacing a desk-phone or landline setup that want the same numbers working on mobiles and laptops without new hardware
- Field and home-service operators already running Jobber, Clio or a CRM who want the phone line joined to it rather than sitting alongside it
Worth knowing
- Pricing is per user per month — roughly $19, $33 and $47 across the three tiers billed monthly, or $15, $23 and $35 billed annually — so cost tracks headcount rather than call volume. Work out the seat count before comparing it with a flat-rate system.
- The features most people come for are not on the entry tier. AI call summaries and transcripts, the CRM integrations, automatic call recording, call transfers and phone menus all start at the middle plan, so price the tier you would actually use rather than the headline figure.
- Telephony carries running costs on top of the seat price: extra numbers, per-minute and per-message international rates, a small per-message charge on automated texting, and US carrier registration fees before business texting is allowed. Budget for them separately.
- Carrier registration for business SMS is a prerequisite with its own review step, and porting existing numbers takes time on the carrier's schedule, not yours. Basic setup is fast, but plan a cutover rather than a same-day switch if you are keeping your current numbers.
- If your team does not actually share a line — one person, one number, no handovers — much of what this is built around goes unused, and a simpler mobile plan or a single-line service will cost less.
How Quo compares
The honest differences between cloud phone systems are about what the line is for — a shared team number, a practice front desk, or an outbound dialer.
vs KrispCall
Both are cloud phone and SMS systems for small teams. KrispCall's entry seat price is lower, but usage and numbers are billed on top and some advertised AI features are still marked coming soon. Quo's transcripts, summaries and Sona answering agent are live today.
vs Weave
Weave is a broader front-office platform for healthcare and professional-services practices — phones and texting plus reviews and payments — with quoted rather than published pricing. Quo is leaner: a phone and SMS line with AI on top, priced per seat.
vs CloudTalk
CloudTalk targets sales and support teams running call volume, with power and parallel dialers sold as per-user add-ons. Quo is built around a shared number and team messaging, so it is usually the simpler fit for a small team answering customers.
vs Kixie
Kixie is a sales dialer for reps making outbound calls all day. Quo is not a power dialer — it is a shared line for inbound calls and team texting. Choose Kixie for outbound volume, Quo for handling the customers who call you.
Related tools
Ready to see Quo in action?
Use the 7-day trial on the plan you would actually buy — summaries, transcripts, recording and the CRM integrations start at the middle tier — then count your seats. That tells you quickly whether Quo fits.
Heads-up: this is an affiliate link — if you buy through it, new Mantra may earn a commission at no cost to you. It doesn’t change our take.
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