Fireflies.ai
Fireflies.ai records, transcribes, and searches your meetings so nothing gets lost.
Independent overview by new Mantra · updated July 22, 2026
- Category
- Operations · Sales
- Pricing
- Free to $19/user/mo annual ($29 monthly); Enterprise $39
- Implementation
- Under 1 week
- Adoption risk
- Low
- Integrates with
- Zoom, Teams, Meet, Salesforce, HubSpot, Slack
What Fireflies.ai does
Fireflies.ai joins your video calls automatically, records them, and delivers a written transcript along with a summary, action items, and key highlights shortly after the meeting ends. It works across Zoom, Google Meet, and Microsoft Teams, and it also handles in-person conversations through a mobile app and can process uploaded audio or video files.
Beyond capturing what was said, Fireflies lets your team search back through past conversations down to a specific sentence and timestamp — useful when you need to revisit a commitment made weeks ago or pull together context before a follow-up call. A feature called AskFred lets you ask plain-language questions about any recorded meeting and get a direct answer.
For sales and customer-facing teams, Fireflies can push notes and call logs directly into Salesforce or HubSpot, reducing the manual data entry that typically follows client calls. It also connects with Slack, project management tools, and applicant tracking systems, so meeting outputs land where your team already works.
Key capabilities
Automatic Recording and Transcription
Fireflies joins calendar meetings without manual setup and produces transcripts across more than 100 languages with speaker identification. It can also transcribe uploaded MP3, MP4, WAV, and M4A files.
AI Summaries and Action Items
After each meeting, Fireflies generates an overview, bullet-point notes, and a list of action items. Summary formats can be customised to match how your team likes to work.
Searchable Meeting History
Every recorded conversation becomes searchable by keyword, topic, or speaker. You can locate a specific moment from a call months ago and jump straight to that point in the transcript.
CRM and Tool Integrations
Fireflies connects with Salesforce, HubSpot, Slack, Zoom, Teams, and Meet, among others, so call notes and tasks can flow automatically into the systems your team already uses.
Conversation Intelligence
Analytics track speaker talk time, sentiment, and topic trends across meetings, giving managers a clearer picture of how calls are going without listening to recordings in full.
Real-Time Meeting Assistance
A Live Assist feature can surface suggestions, coaching prompts, and answers during an active meeting, not just after it ends.
Best for
- Sales teams who want call notes and CRM updates handled automatically after client meetings
- Managers or founders who attend many meetings and need reliable summaries rather than manual notes
- Teams using Zoom, Google Meet, or Microsoft Teams as their primary meeting platform
- Organisations that need to refer back to past conversations — client calls, interviews, research sessions — and want those records searchable
- Businesses in regulated or data-sensitive industries that require SOC 2 Type II, GDPR, and HIPAA compliance from their tools
Worth knowing
- The free tier is genuinely functional for light use, but teams that need unlimited transcription, longer storage, or CRM integrations will move to a paid plan at $19 per user per month on an annual commitment, or $29 month-to-month — costs add up as headcount grows.
- An enterprise tier at $39 per user per month covers advanced admin controls and private storage; worth evaluating if data residency or IT governance is a firm requirement.
- Fireflies works best when your meetings happen on a supported video platform. If your team relies heavily on phone calls through non-integrated dialers, you will need to check compatibility before committing.
- Participants should be informed that calls are being recorded; Fireflies itself notes this as a transparency consideration, and many jurisdictions have consent requirements around call recording.
- If your primary need is something other than meeting capture — such as document drafting, customer support automation, or content generation — this tool addresses a specific slice of AI productivity and you may need to evaluate other options alongside it.
Related tools
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