Crisp
One inbox for every customer channel, with AI to handle routine support automatically.
Independent overview by new Mantra · updated July 3, 2026
- Category
- Customer Service
- Pricing
- Free; Mini EUR45/mo, Essentials EUR95/mo, Plus EUR295/mo per workspace; extra seats EUR10/mo
- Implementation
- Under 1 week
- Adoption risk
- Low
- Integrates with
- Shopify, WordPress, Slack, Messenger, WhatsApp
What Crisp does
Crisp brings chat, email, WhatsApp, Messenger, and several other channels into a single shared inbox so your support team stops jumping between tools. Every conversation sits alongside the customer's history and CRM data, making it easier to give consistent, personalised replies.
On top of the inbox, Crisp lets you build AI agent workflows using a no-code builder — training them on your existing website content, PDFs, or knowledge-base articles. The vendor claims these agents can handle around half of incoming enquiries automatically, freeing your team for the conversations that need a human touch.
There are also internal automation tools for teams not yet ready to put AI in front of customers — things like smart reply suggestions, auto-summaries, and writing assistance. A built-in knowledge base lets customers find answers themselves before they reach your team.
Key capabilities
Unified Omnichannel Inbox
Messages from chat, email, WhatsApp, Messenger, and more land in one collaborative inbox. Any team member can see the full conversation history and customer data alongside each message.
No-Code AI Agent Builder
Build automated support workflows by training Crisp on your website, PDFs, or help articles. You choose which channels each AI agent monitors and can refine its answers based on real conversation logs.
Internal Team Automation
Smart replies, auto-summaries, and a writing copilot help agents respond faster without exposing AI directly to customers. Useful as a stepping stone before full AI-agent deployment.
Built-In Customer CRM
Contact data and interaction history are stored inside Crisp itself, so agents see relevant context during every conversation without switching to a separate CRM.
Self-Service Knowledge Base
Create and manage a branded help centre so customers can resolve common questions on their own. Articles also serve as training material for the AI agent.
Support Analytics
Day-by-day metrics show how your team is performing so you can spot bottlenecks and measure the impact of any changes you make.
Best for
- Small to mid-sized businesses that currently manage customer messages across several disconnected tools and want one place for all of them
- Teams handling a high volume of repetitive enquiries who want to automate routine responses without hiring more agents
- E-commerce or SaaS businesses already using Shopify, WordPress, WhatsApp, or Messenger who want those channels connected quickly
- Support leads who want to give their team AI writing assistance before committing to fully automated customer-facing agents
- Companies with a 14-day evaluation window — the free trial covers all features and requires no card, making it easy to test before buying
Worth knowing
- AI agent workflows are only included in the Plus plan (EUR 295/month per workspace); lower tiers cover the inbox and basic chatbot but not the full AI agent builder
- Additional team seats cost EUR 10/month each, so costs can rise noticeably as your team grows — model the total seat count before committing
- The platform suits any industry but is built primarily around customer support, inbound sales, and marketing messaging — it is not a general-purpose business AI tool
- Training the AI agent well depends on having reasonably structured existing content (website pages, PDFs, help articles); teams with little documentation will need to create that first
- Implementation is estimated at under one week, which is realistic for the basic inbox setup, but building and refining AI agent workflows will take additional iteration time
Related tools
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