Ada

Ada builds AI agents for customer service. Instead of a scripted chatbot that deflects to an FAQ, its agents aim to actually resolve inquiries — answering questions, taking actions in connected systems, and escalating to a human when needed. The same agent logic runs across messaging, email, and voice, in multiple languages, so a customer gets consistent answers whichever channel they use. Ada says its agents can autonomously resolve the majority of routine inquiries, with published case studies citing automated resolution rates in the 45–84% range depending on the customer.

The no-code platform is built for support teams rather than engineers: you connect your knowledge and backend systems, then use tools to measure, test, and coach the AI agent's performance over time. A feature called Playbooks lets teams encode complex standard operating procedures — the multi-step processes behind refunds, account changes, or claims — so the agent can handle more than FAQ-style questions.

Ada positions itself for enterprises in industries like ecommerce, financial services, gaming, insurance, and travel, and backs that with compliance credentials (HIPAA, SOC 2, GDPR), hallucination safeguards, and zero-data-retention arrangements with LLM providers. Integrations connect it to helpdesk and commerce stacks including Zendesk, Salesforce, Shopify, and Twilio.